Service Coverage & How It Works

At Consulnex, we make booking childcare for your family simple and transparent. Here's exactly what's included in your child's place, what isn't, and how quickly we can get you settled in.

Place Activation & Start Date

• When does my child's place begin? Cover begins on the agreed start date once your first payment is confirmed. You'll receive a confirmation email with all the details.
• Do I need to do anything to activate it? No — activation is automatic. Your place is held from your confirmed start date and continues for as long as your plan runs.
• When does an ongoing place end? Ongoing places continue until either party gives notice in line with our Cancellation Policy.

How Do I Book or Request a Place?

Simply contact us by phone, WhatsApp or email, or book directly through our Pricing page:

• Phone / WhatsApp: +44 7386 811691
• Email: consulnexco@gmail.com

Our team will confirm availability, arrange your settling-in visit, and get your child's place set up — usually within 24 to 48 hours.

What's Included in Your Plan

• Full-time, part-time or wraparound care for the days and hours set out in your chosen plan.
• Structured, age-appropriate learning activities delivered by qualified childcare staff.
• Nutritious meals and snacks appropriate to your child's session length.
• Outdoor activities, creative play and, for preschool-age children, school readiness support.
• Regular updates, photos and progress notes shared with parents.

What's Not Included (Exclusions)

• Sessions or days outside those set out in your chosen plan.
• Specialist one-to-one support beyond standard ratios, unless agreed in advance.
• Care during periods where fees are unpaid or overdue.
• Attendance while your child is unwell with a contagious illness, for the safety of all children in our care.
• Trips or enrichment activities marked as optional extras, unless included in your specific plan.

Service Area & Response Times

• Location: Consulnex operates from a single setting at 265 Romford Road, London, E7 9HJ.
• Enquiry response: We aim to respond to all enquiries within 48 hours.
• Settling-in visits: Typically arranged within 3–5 working days, subject to availability in your child's age group.

Fair Use & Plan Conditions

To keep our service fair and our standards high, places may be paused or ended without refund where fees are persistently unpaid, where information provided about your child's needs is knowingly inaccurate, or where our staff or other children's safety is put at risk.

Safeguarding, Admissions & Practice Policies

The policies that guide how we look after every child in our care, from admissions through to daily safety practice. Full policy documents are available on request.

🛡️ Safeguarding Policy

The safety and welfare of every child at Consulnex comes before anything else. All staff undergo enhanced DBS checks and safeguarding training before working with children, and are trained to recognise and respond to any signs of harm or neglect.

• A named Designated Safeguarding Lead oversees all safeguarding matters at our setting.
• All staff receive regular safeguarding refresher training and are familiar with current statutory guidance.
• Any safeguarding concern is recorded, escalated and, where required, reported to the relevant local authority or agency without delay.
• Visitors and contractors are never left unsupervised with children and are signed in and out of the setting.
• Parents can request a copy of our full Safeguarding & Child Protection Policy at any time.

📋 Complaints Procedure

We want every family to feel comfortable raising a concern, and we take all feedback seriously.

• Step 1 — Talk to us: Most concerns can be resolved quickly by speaking to your child's key worker or the manager on duty.
• Step 2 — Put it in writing: If a concern isn't resolved informally, email info@consulnex.co.uk and we will acknowledge it within 2 working days.
• Step 3 — Formal review: Sabin Rai, our founder, will investigate and respond in writing within 14 days with the outcome and any action taken.
• Step 4 — External escalation: If you remain unsatisfied, you have the right to raise the matter with the relevant regulatory or local authority body.

A written record is kept of every complaint received, along with its outcome, for as long as required by law.

👪 Admissions Policy

We aim to make joining Consulnex as fair and straightforward as possible for every family.

• Places are offered on a first-come, first-served basis according to availability in your child's age group.
• No child is refused a place on the grounds of race, religion, disability, gender or family background.
• Before a place is confirmed, parents complete a registration form covering emergency contacts, health information, allergies and authorised collectors.
• Every new child is offered a settling-in visit before their first full day of care.
• Where a child has additional needs, we'll discuss these with parents in advance to ensure we can provide appropriate support.

⚖️ Equal Opportunities Policy

Consulnex is committed to providing an inclusive environment where every child and family is treated with dignity and respect.

• We do not discriminate against any child, parent or staff member on the basis of race, ethnicity, religion, gender, disability, sexual orientation or family circumstances.
• Activities, resources and meals are adapted to be inclusive of children's individual, cultural and dietary needs wherever possible.
• All staff receive training on equality and inclusive practice as part of their induction.
• We welcome feedback from families on how we can make our setting more inclusive.

🩹 Health & Safety Policy

A safe environment is the foundation of everything we do at Consulnex.

• Premises, equipment and outdoor areas are checked daily and risk-assessed regularly.
• At least one paediatric first-aid trained staff member is on site at all times.
• Children who become unwell during the day are cared for separately and parents are contacted promptly.
• Fire drills and emergency evacuation procedures are practised regularly with staff and children.
• Medication is only administered with prior written parental consent, and is recorded and stored securely.
• Staff-to-child ratios are maintained in line with recognised early years good practice at all times.

Have a question about any of our policies? Contact Sabin Rai, Founder & Owner, at info@consulnex.co.uk or +44 7386 811691.

Cancellation Policy

Last updated: July 2026

At Consulnex, your confidence in booking a place for your child is our priority. We understand that circumstances can change, so we offer a clear, straightforward cancellation process.

Cooling-Off Period

You have the right to cancel your booking within 14 days of purchase, provided your child's place has not yet started. If you cancel within this period, you'll receive a full refund of any payments made — no questions asked.

If you cancel after the initial 14 days but before 28 days from the date of booking, you may be eligible for a partial refund. This is granted at Consulnex's discretion and takes into account any care already provided or reserved.

Cancellations and refunds cannot generally be processed after 28 days from the date of booking, or once your child's place has started, except as set out below for ongoing places.

Ending an Ongoing Place

For ongoing full-time or part-time places already underway, we ask for at least 4 weeks' written notice to end the arrangement. This gives us time to reallocate your child's place fairly to another family on our waiting list.

Individual Session Changes

• Changes or cancellations to an individual booked day made at least 5 working days in advance will not be charged.
• Changes made with less than 5 working days' notice may still be charged in full, as your child's place has already been staffed and reserved.

Illness or Emergency

We take a reasonable, case-by-case approach where a cancellation is due to your child's illness or a family emergency. Please contact us directly to discuss your circumstances — we're happy to work with you.

How to Cancel Your Booking

To cancel, please contact our team using one of the following methods, quoting your child's name and booking details:

• Phone / WhatsApp: +44 7386 811691
• Email: consulnexco@gmail.com
• Customer Relations: sabinrai13790@gmail.com

Once we receive your cancellation request, our team will review it promptly and confirm any refund due. Refunds are made to your original payment method — we're unable to issue refunds to alternative accounts or cards.

Refund Policy

Last updated: July 2026

Thank you for choosing Consulnex. Your trust is important to us, and we're committed to your full satisfaction with our childcare service. If you have any concerns about your booking or payment, we'll work promptly and fairly to resolve them.

Cancellation & Refund Rights

You may cancel your booking within 14 days of purchase for a full refund, provided your child's place hasn't yet started. Contact us within this period and we'll process your refund without delay.

If you cancel after 14 days but within 28 days of booking, you may be eligible for a partial refund at our discretion, taking into account any care already provided or reserved.

Refunds and cancellations are not generally available after 28 days from the date of booking, or once your child's place has started. Please see our Cancellation Policy for details on ending an ongoing place or changing an individual session.

Other Eligible Refunds

• If we're unable to provide your child's booked place due to circumstances on our part, you'll receive a full refund.
• Overpayments or duplicate charges are refunded in full once identified and confirmed.

How to Request a Refund

To request a refund, please contact our team using the details below:

• Phone / WhatsApp: +44 7386 811691
• Customer Service Email: consulnexco@gmail.com
• Customer Relations Email: sabinrai13790@gmail.com

We'll assess your request promptly and process any approved refund. You'll receive confirmation once it's complete.

Payment Methods

Consulnex accepts payments via card and Apple Pay/Google Pay through our secure Stripe checkout, and bank transfer by arrangement. Your 14-day cancellation right applies regardless of payment method.

Refund Processing

Refunds are returned to the original payment method used at booking, within 5–10 working days of approval. For security reasons, we're unable to issue refunds to alternative accounts or cards.

Payment Follow-Up

After booking a place, we'll contact you to confirm your start date and payment schedule. If a payment fails, we'll reach out to confirm whether you wish to proceed — without a timely response, the booking may be released.

Dispute Resolution

If you have any concerns about a payment or refund, please contact Consulnex first before raising a dispute with your bank. We aim to resolve every concern fairly and quickly, and raising a dispute without contacting us first may delay any refund you're owed.

Privacy & Cookie Policy

Last updated: July 2026

At Consulnex, protecting the privacy of our families and the children in our care is a top priority. This policy explains what information we collect, how we use it, and the steps we take to keep it safe.

1. About Us

Consulnex is a childcare and early years education provider based at 265 Romford Road, London, E7 9HJ, offering daycare, preschool education and school readiness programs for infants, toddlers and preschool children.

2. Information We Collect

To provide our service safely and effectively, we may collect:

• Parent/Guardian Details: Name, address, email address and phone number, used to manage your booking and communicate with you.
• Your Child's Details: Name, date of birth, and information relevant to their care, such as dietary needs, allergies, medical information and emergency contacts.
• Payment Information: Necessary payment details when you book or pay for a place, processed securely via Stripe.
• Attendance & Progress Records: Records of your child's attendance, development and daily activities, kept as part of our care and safeguarding responsibilities.

3. How We Use Your Information

• To set up, manage and renew your child's booking or ongoing place.
• To provide safe, appropriate day-to-day care tailored to your child's needs.
• To communicate with you about your child's care, progress and any changes.
• To process payments securely.
• To meet our legal safeguarding, record-keeping and regulatory obligations.

4. Third-Party Services

We work with trusted third-party providers to deliver our services, including our payment processor, Stripe. We do not sell your personal data, or your child's data, to third parties.

5. Cookies

Our website uses cookies to help it function correctly and to understand how visitors use our site. You can accept or decline non-essential cookies using the banner shown when you first visit, and change your preference at any time via your browser settings.

6. Your Rights

• Access: You can ask for a copy of the personal data we hold about you or your child.
• Correction or Deletion: You can ask us to correct inaccurate information, or request deletion where appropriate, subject to our safeguarding and legal record-keeping obligations.
• Withdraw Consent: Where you've opted into optional communications, you can withdraw consent at any time.

To exercise any of these rights, contact us at consulnexco@gmail.com or sabinrai13790@gmail.com, or call +44 7386 811691.

7. Data Sharing

• Service Providers: With trusted partners who help us deliver our services, such as our payment processor.
• Law Enforcement, Local Authorities or Regulators: Where required by law, or where necessary to meet our safeguarding duties towards a child in our care.
• Marketing: Only with your explicit consent.

8. Data Retention

We retain parent and child records only for as long as necessary to provide our service, meet our legal and safeguarding obligations, and resolve any disputes — after which records are securely deleted.

9. Children's Data

As a childcare provider, holding information about the children in our care is essential to keeping them safe. We collect and store this information carefully, share it only where necessary for your child's care or as required by law, and apply the same rights of access and correction set out above to information held about your child, exercised by a parent or legal guardian on their behalf.

10. Data Security

We apply appropriate technical and organisational measures to protect personal data, including your child's records, from unauthorised access, alteration, disclosure or loss. No method of transmission over the internet is completely secure, but we work to protect your information at every stage.

11. International Transfers

Where any of your data is processed or stored outside the UK, we ensure appropriate safeguards are in place in line with UK data protection law.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted here with an updated 'Last updated' date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at consulnexco@gmail.com, sabinrai13790@gmail.com, or call +44 7386 811691.

Cookie Policy

Last updated: July 2026

This Cookie Policy explains what cookies are, which ones consulnex.co.uk uses, and how you can control them. It should be read alongside our Privacy Policy.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and let us understand how our site is used so we can improve it.

Cookies We Use

• Strictly Necessary Cookies: Required for the website to work correctly, such as remembering your cookie consent choice and letting you navigate between pages. These cannot be switched off.
• Functional Cookies: Remember choices you make on the site, such as which page you last viewed, to improve your experience on return visits.
• Analytics Cookies: Help us understand how visitors use consulnex.co.uk (such as which pages are most viewed) so we can improve the site. These are only set with your consent.
• Payment Cookies: Set by our payment processor, Stripe, when you make a booking, to process your payment securely.

Managing Your Cookie Preferences

When you first visit our site, you're asked to accept or decline non-essential cookies via the banner shown at the bottom of the page. You can change your choice at any time:

• Click "Update Cookie Preferences" below to reopen the consent banner.
• Alternatively, you can block or delete cookies at any time through your browser settings — though doing so may affect how some parts of the site work.

Update Cookie Preferences

Third-Party Cookies

Some cookies on our site are set by trusted third parties, such as Stripe for secure payment processing. These providers have their own cookie and privacy policies, which we encourage you to review.

Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted here with an updated 'Last updated' date.

Contact Us

Questions about our use of cookies can be sent to info@consulnex.co.uk.

Terms & Conditions

Last updated: July 2026

This website (consulnex.co.uk) is owned and operated by Consulnex. Throughout this site, "we", "us" and "our" refer to Consulnex. By accessing this website, or by booking a place for your child, you agree to be bound by these Terms and Conditions, along with our Cancellation Policy, Refund Policy and Privacy Policy.

Company Information

Consulnex, 265 Romford Road, London, E7 9HJ
Customer Service Email: consulnexco@gmail.com
Customer Relations Contact: sabinrai13790@gmail.com
Phone / WhatsApp: +44 7386 811691

Service Overview

Consulnex provides professional childcare and early years education for infants, toddlers and preschool children, including full-time and part-time daycare, preschool education, school readiness programs, supervised learning and creative play, outdoor activities and nutritious meal support. Full details of what's included in each plan can be found on our Pricing and Service Coverage pages.

Bookings & Payment

Places are confirmed once payment is completed via our secure Stripe checkout. All prices are shown in British Pounds Sterling (£) per day, and may be billed weekly or monthly for ongoing places by arrangement. After booking, you'll receive an email confirmation within one hour — if you don't, please contact us promptly.

Attendance & Collection

Children must be collected by an authorised adult by the end of their session time. Please notify us in advance of any change to your usual collection arrangements or authorised collectors.

Health & Safety

Please keep us informed of any allergies, medical conditions or additional needs so we can provide appropriate care. Children who are unwell should not attend until they've recovered, to protect the health of all children and staff in our setting.

Cancellations & Refunds

Please refer to our dedicated Cancellation Policy and Refund Policy for full details. In summary:

• You may cancel within 14 days of booking for a full refund, provided your child's place hasn't started.
• Partial refunds may be considered up to 28 days at our discretion, depending on care already provided.
• Ongoing places require 4 weeks' written notice to end.

Liability

Consulnex and our qualified staff are dedicated to providing safe, professional care. We are not liable for losses arising from inaccurate information provided about your child, or from circumstances outside our reasonable control.

Prohibited Use & Exclusions

• Attendance outside the days/hours set out in your plan, unless agreed in advance.
• Any illegal or fraudulent use of our services or website.
• Providing knowingly inaccurate information about your child's health, needs or authorised collectors.

Violation of these conditions may result in immediate cancellation of your child's place without refund.

Dispute Resolution

For any issues, please contact us first at consulnexco@gmail.com or call +44 7386 811691. We aim to resolve concerns fairly and quickly — raising a dispute with your bank without contacting us first may delay resolution and affect your refund rights.

Additional Legal Sections

1. Online Use — By using this site you confirm you're legally able to enter this agreement. Unlawful use of the site is prohibited and may result in termination of access.

2. General Conditions — We may decline a booking at our discretion. Payment information is always encrypted. You may not copy or exploit any part of our site without permission.

3. Information Accuracy — We do not guarantee that all information on this site is complete or error-free; content is for general reference and may be updated without notice.

4. Price & Service Changes — Prices and services may change without notice for future bookings; changes do not affect a place already confirmed and paid for.

5. Billing Information — You agree to provide accurate billing and contact information, and to keep it up to date.

6. Third-Party Links — We are not responsible for the content or policies of third-party websites linked from our site.

7. User Submissions — Any content or feedback you submit to us may be used to improve our service. You are responsible for what you submit.

8. Personal Information — Your data, and your child's data, is handled in accordance with our Privacy Policy.

9. Errors & Omissions — We may correct errors on this site or update information at any time without prior notice.

10. Disclaimers — Our service is provided with reasonable skill and care; we make no guarantees beyond those set out in these Terms and applicable law.

11. Severability — If any part of these Terms is found unenforceable, the remaining provisions continue in full effect.

12. Termination — Either party may end an ongoing arrangement in line with our Cancellation Policy. Obligations that arose before termination remain in effect.

13. Entire Agreement — These Terms, together with our Cancellation, Refund and Privacy Policies, form the entire agreement between you and Consulnex.

14. Governing Law — These Terms are governed by the laws of England and Wales.

15. Changes to These Terms — We may update these Terms at any time; continued use of our service means acceptance of the current version, shown on this page.

Contact

Questions about these Terms can be sent to consulnexco@gmail.com or sabinrai13790@gmail.com.